Gretchen,

I can't thank you enough for the expeditious and state of the art methods in

assisting me with trouble shooting our problem last weekend.

One of our MD's called me Monday morning to inform me he was not on call

Saturday but received a phone call, on his cell phone, from your service,

asking why he was not answering his pages?!

Not only did your staff follow the instructions to track down the MD on his

cell phone because he was not answering pages on his Blackberry, your staff

ensured the problem was resolved immediately without jeopardizing patient

care.

The "wonders of technology" is all the MD could say to me when you proved to

us by providing the recording clip that our staff member made a mistake and

gave your operator the on call MD and PA for the wrong day!

Gretchen, within 1 hour of my call to you, I received an email with the .wav

file attached of the recording clip proving our staff member gave your

operator the wrong information.  By providing me with that information, the

all so familiar "he said, she said" was immediately extinguished!  Without

that, I am convinced the issue would not have been fully resolved and so

quickly!

Continue doing what you are doing!  We are human and people make mistakes.

The ability to listen to a recording is a priceless tool!

Thanks again!!

Evelyn Grabinski

New Brunswick Cardiology Group, PA

Practice Administrator