Did you know that Corridor Medical Answering Service is one of the only answering services to offer professionally trained “daytime receptionists”?  They can answer your phones remotely at any time from our office right here at Corridor.  Most phone service vendors, such as Verizon, can set your lines to roll-over to our remote receptionists after the third ring or when all four of your lines are already busy during the day - or we can simply answer all your calls with call-forwarding.

At Corridor we know that phone calls are no longer the only way your patients and colleagues are in contact with you.  We can provide excellent daytime phone support for your overflow calls to allow you more time to effectively manage your billing issues, mail, faxes, emails, and text messages.  Some practices are actually able to cut down to four days a week and are allowing Corridor Medical Answering service to handle the fifth day!  What savings!

An example of common but time-consuming calls that Corridor can easily handle for you, are calls for RX refills.  For these calls, your practice can provide a script of questions for us to ask your patients regarding their RX refill such as: date of birth, drug allergies, last visit to the doctor and FAX NUMBER of the pharmacy.  Once our receptionist at Corridor Medical Answering Service emails or faxes the gathered information to your office, the RX order simply can be signed off by your physician or RN and faxed over to the pharmacy.  No more listening to hours of voice mail messages from your patients or spending forever on hold with the pharmacy. 

Corridor can also help reduce your daytime workload by assisting with your appointment scheduling.  There are several user-friendly appointment scheduling and confirmation programs out today that are real-time and web-based.  If you already use such a program that will allow us to log in as a remote user, we will gladly assist you with appointment calls during the day or after hours.  With our seamless connection to you, your patients will never know that the call is being handled by us right here at Corridor.  Just ask your IT person if your system will allow a remote user to log in and we will be able to help you right away!

Just think about it: Our receptionists at Corridor are here for you 24/7 and they never “call out”!  You do not have to pay us per hour, just per call.  There are no financial obligations for workman’s comp, unemployment, health insurance, sick pay, or vacation pay.  In most cases, using a Corridor receptionist to handle your incoming, daytime calls saves 75% of the cost of a full-time employee.  This could be a savings of $30,000 a year or more!

At Corridor Medical Answering Service each operator receives intensive, individual training to ensure that the specific, 24-hour business needs of your practice are thoroughly understood.  The operators are also extensively trained regarding the critical nature of your medical calls and are provided access to online medical terminology programs.  As a backup, we also digitally record every call we answer.  Moreover, we offer a HIPAA-compliant email service that is a perfect fit for all of you who are moving toward EMRs (electronic medical records).

Most practices play a daily catch-up game with their backlogged paperwork.  Consider allowing Corridor’s receptionists to take your extra calls to free up your staff time so you can attend to your time sensitive and important tasks.  Imagine being able to get all of your claims processed on time: your patients will feel that they have your staff’s undivided attention, and your office’s environment will be stress-free.  When your staff and patients are happier, you will benefit from huge improvements in quality of life for everyone involved with your practice.

Corridor Medical Answering Service is owned and managed by a registered nurse, Gretchen Godwin, RN.  She can be reached 24/7 at 866-447-5154 or gretchen@longcall.com if you have any questions or needs!